Two Rules of Customer Service

John Blackshire
Nov 11, 2022
1 min read

Years ago, one of my mentors talked at length about improving customer service at our application software firm. We were having issues with quality and availability of resources.

He put it this way:

Rule Number One: The customer is always right.

Rule Number Two: If the customer is wrong, refer to Rule Number One.

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Two Rules of Customer Service

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