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Listen Up...for Better Auditing!

Listen Up...for Better Auditing!

“There are people who, instead of listening to what is being said to them, are already listening to what they are going to say themselves.”   Albert Guinon


How much do you really hear that your audit subjects are saying?


People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening. When you genuinely listen you show respect, create trust, and develop rapport. Listening is one of the most important skills an internal auditor can have. How well you listen has a major impact on your effectiveness as an auditor, and on the quality of your relationships with members of your team.


Active listening also helps you:

1) identify and solve problems,

2) increase your knowledge and

3) avoid misunderstandings


Various studies stress the importance of listening as an auditor skill. A typical study points out that professionals spend 70 to 80 percent of working hours in some form of communication. Of that time, professionals spend about 9 percent writing, 16 percent reading, 30 percent speaking, and 45 percent listening.


After attending this session, participants will be able to:

- Define Active Listening

- Explain why you should care about active listening

- Explain why we listen

- Identify what is stopping you from actively listening

- Explain the listening styles

- Identify and explain listening strategies


This session is designed to arm auditors with the listening tools necessary to create and sustain effective client communications. This timely, one hour CPE training event is designed for the internal auditor and others who wish to improve their tradecraft skills.


To register, select your desired course date below and add this class to your cart. During checkout you will complete a registration form and provide your method of payment. Each attendee will receive one CPE Hour (YB). A certificate of completion will be provided.

  • Details on Event Presentation

    Offered every six weeks on Mondays at 10:00 a.m. to 12:00 p.m. Central Time in two CPE-Credit event.

    We can schedule private events on your timetable for two or more attendees.

  • CPE Event Highlights

    This active listening event will make you a better communicator by disclosing to you how listening is not the same as hearing. This event will teach you a framework to identify and overcome barriers to listening so that you learn to listen to others without judgment and be an empathetic and appreciative colleague.

    By employing "Active Listening" techniques with our audit work, the auditor will impress the auditee as a thoughtful, analytical, highly desirable partner in the client organization. You will be prepared to think about possible situations that may occur during an audit walk through and come up with strategies to allow you to listen actively.


  • Learning Objectives

    Attendees will:

    • Understand "Active Listening".

    • Understand how to use "Active Listening" techniques.

    • Learn what gets in the way of "Active Listening".

    • Understand listening styles.

    • Be able to identify and explain listening strategies.

  • Key Issues on the Agenda

    • Active Listening Introduction

    • What is Active Listening and why do we care?

    • Why do we Listen?

    • What are some Listening Styles

    • Conclusion

  • NASBA Program Disclosure

    Program Level of Understanding: Basic

    Prerequisites: None

    Advance Preparation: None

    Delivery Format: Group Internet Based

    NASBA Field(s) of Study: Personnel/Human Resources

    CPE Credits: 1, based on 50 minutes of instruction per hour

  • Summary of the Subject Matter

    In this CPE event "Listen Up...for Better Auditing," participants will immerse themselves in the art of active listening tailored for auditors.

    This unique session emphasizes the pivotal role of active listening in the auditing process. Attendees will explore strategies to enhance their listening skills, fostering a deeper understanding of client needs and uncovering crucial insights essential for effective auditing practices.

    Through practical techniques and real-world examples, this event aims to equip auditors with the tools to elevate their communication and investigative abilities, ultimately contributing to more robust and insightful audit processes.

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