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Conflict Resolution for Auditors - In-Person

Conflict Resolution for Auditors - In-Person

"Conflict is an inherent element of the profession, and internal auditors must be masters at dealing with it."


Dr. John D. Allen

If you've managed to land in calm audit waters, then stick with it.


But if, like the rest of audit professionals, your audit function has to navigate the turbulent waters of difficult people, delicate relationships or out-and-out conflict, this event is for your benefit. Why?


Because we need to improve our ability to change the entire organization's "tone of control" and manage risk.


How? By conducting independent audits and issuing audit reports in a non-conflictual environment.


Not everyone embraces us and our audits with "open arms". We may find ourselves having to convince others that they need us. And we may need to minimize conflict. This valuable presentation examines ways that auditors can promote a cooperative, transparent working relationship with our audit clients.


This internal audit training event is geared towards auditors and all professionals. By the end of the event, each attendee will absorb an understanding of the details of conflict resolution.


Our seminars are as entertaining as they are informative. Sit back and enjoy; be engaged and educated in a casual atmosphere of information exchange. We will not bore you!


You can request this event for any day at any time with two attendees.


Each attendee will receive 4 CPE Event Hours (YB). A certificate of completion will be provided.

  • Details on Event Presentation

    Being offered on Wednesdays at 8:45 a.m. to 12:30 a.m.

  • CPE Event Highlights

    This event was developed to convey methods to "sell" the value of audits and the professionals who deliver internal audit services.

    The content is based on best practices gleaned from our instructors' individual average of over 30 years performing and managing successful audits.

    The seminar reviews and answers the following questions:

    • Auditors need to initiate an open dialogue with audit clients,

    • Audits are not investigations but fact finding events,

    • Auditors have to be independent and unbiased,

    • Audit reports have to be factual,

    • Auditors need to be open to criticism,

    • Have a powerful coalition for change within members of management.

    Conflict resoltuion by the audit professional begins with the following underlying awarenesses always being on the agenda:

    • What is one thing that could have done differently?
    • How should the conflict be resolved to create a win-win?
    • How does the professional approach the other party?
    • What is your initial reaction to the conflict: feelings and thoughts?
    • Is there old stuff fueling this fire?
    • In the grand scheme of things, how important is this conflict?
    • Is the professional trying to cast blame?
    • What is the internal auditor doing that is blocking the resolution of this problem?
  • Learning Objectives

    Learn methods to improve the effectiveness of Internal Audit relationships by

    • Learn how to "sell the value" of Internal Auditing

    • Discover ways to disseminate an awareness of the Internal Audit program

    • Identify ways to assist in the Risk Identification program

    • Examine the methods to jointly develop an Audit Plan

    • Detail ways to "do more with less" and encourage Auditee cooperation in Audit Fieldwork

    • Identify ways to promote transparency in Audit Reporting

  • Key Issues on the Agenda

    Section 1 - Create an Awareness of Auditing and Internal Controls
    Section 2 - Audit’s Involvement in Management’s Risk Assessment
    Section 3 - Joint Development of an Agile Audit Plan
    Section 4 - Foster Cooperation in Audit Fieldwork
    Section 5 - Promote Transparency in Reporting

    Section 6 - Coordinate the Follow-Up of Control Remediation

    Section 7 - Summary

  • NASBA Program Disclosure

    Program Level of Understanding: Basic

    Prerequisites: None

    Advance Preparation: None

    Delivery Format: On-site Training (Group-Live); Seminar (Group-Live)

    NASBA Field(s) of Study: Auditing, Personal Development

    CPE Credits: 4, based on 50 minutes of instruction per hour

  • Summary of the Subject Matter

    The Internal Audit Training Seminar on Conflict Resolution offered by CCS is a comprehensive CPE training event designed to equip Internal Auditors with the essential soft skills required to handle conflicts effectively in the workplace.


    The seminar provides a comprehensive understanding of what causes conflict and the importance of Conflict Resolution in the Internal Audit process. Participants will gain knowledge of various conflict resolution techniques and strategies that are aligned with IIA (Institute of Internal Auditors) standards and IA (Internal Audit) best practices.


    The auditor course covers the audit process in detail and helps Internal Auditors to identify and analyze conflicts, develop and implement effective solutions, and communicate effectively to resolve conflicts. The seminar is taught by experienced trainers who bring real-world examples and practical exercises to reinforce the learning experience. This training is suitable for all levels of Internal Auditors and is approved for Continuing Professional Education (CPE) credit.


    By attending this Internal Audit seminar, Internal Auditors will improve their soft skills and enhance their audit services, ensuring that they meet the IA standards and the IIA standards. The training is designed to provide participants with a comprehensive understanding of Conflict Resolution in the Internal Audit process. It is also designed to help them develop the skills necessary to effectively handle conflicts in their daily work.

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